This section helps with troubleshooting your microphone and camera if the below is present:
- Microphone not working
- Camera not working
- Blank screen
Chrome on Desktop
| Step 1 | Click on the icon in the address bar at the top of the page. |  |
| Step 2 | Go down to the labels marked 'Camera' and 'Microphone' and make sure they are set to 'Allow'. Reload the page for the changes to take effect. |  |
Firefox on Desktop
| Step 1 | Click on the info icon in the address bar at the top of the page. |  |
| Step 2 | Go down to Permissions and ensure that 'Use the Microphone' and 'Use the Camera' are set to 'Allowed'. If they're 'Blocked', removed them from Permissions and reload the page. |  |
Safari on Desktop
| Step 1 | Go the menu bar and click on 'Safari' > 'Preferences'. | |
| Step 2 | Go to 'Websites' and click on 'Camera'. Find 'live.vieple.com' in the list and ensure it's set to 'Allow' |  |
| Step 3 | Go to 'Microphone', look for 'live.vieple.com' in the list and ensure it's set to 'Allow'. |  |
| Step 4 | Close the Preferences window and reload the page. |
Edge on Desktop
| Step 1 | Click on the lock icon in the address bar at the top of the page. |  |
| Step 2 | Go down to 'Website permissions' and ensure that the 'Microphone' and 'Webcam' are set to 'On'. Reload the page for the changes to take effect. |  |
If you are still having technical issues with your camera or microphone, please email us at gridsupport@testgrid.com. If you are able to, please include a screenshot of your full screen as this will help us assist you better.